Sandra Bryant

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As an Information Technology Professional, I have had the pleasure to work with multiple responsibilities. The 20 years of experience allowed me to learn different tools, services, domains, and processes so that I can be agile and versatile for any company.


Senior IT Business Systems Analyst & Product Manager

Seasoned Business Analyst offering 20 years of software development and change management experience within the financial, real estate, automotive, life insurance and membership domain. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

IT Vendor Manager • System Analyst • Business Analyst • Integration Configuration Analyst • Enterprise IT Integrations • End-User Training • System Configuration • Process Improvement • Automated Workflows • Reduced Latency • Increased Revenue • UAT • Change Management • Increased User Adoption • Wrote User Stories • Defined Requirements


As a BA/QA/PM, I have obtained many skills over the years. My belief is to be able to assist the team in delivering quality products in a timely manner, you must be flexible, knowlegable, and willing to learn the necessary skills. When standing in as a servant leader I took the responsibility of removing roadblocks, obstacles, dependencies, impediments, and risks when necessary.

IT Business Systems/Technical Analyst 100%
Project Manager/Scrum Master 90%
Technical/Process/Training Documentation 100%
Agile/Safe Agile/Waterfall 100%
Critical/Design Thinking 95%
Quality Assurance Analyst100%
Requirements Gathering/Stakeholder Management 100%
Problem Solving 100%
Workflow and Automation Analysis 100%
Presentation/Meeting Facilitation 100%
Microsoft Office Suite/Stack 100%
Data Mapping/Migration 100%
Front-End Development/Design 95%
Process Improvement/Change Management 100%


Review & Download Resume

I am a high-performing Senior IT Business Analyst, with 15 years of experience in Real Estate, Mortgage, Financial, Automotive, Investment Banking, SAAS, and Start-up industries. My passion for gathering detailed requirements and managing processes makes me incredibly valuable to my team and effective in the work that I do because I care so deeply about doing a great job and having a significant impact on the people around me.

One of my top priorities and greatest skills as a professional is in building relationships. I love to collaborate with my team as well as external stakeholders to find the best approach to solving tough problems and finding the best path forward. Putting value in connecting with others has been the main driver in my career thus far.

When I’m not busy with work, you can often find me taking care of my mother, crocheting baby blankets and hoodies to give away, and studying for a new innovative technology.


Sandra Bryant

Innovative and deadline-driven as a Sr Business Analyst and Project Manager with 15+ years of experience facilitating requirements gathering with stakeholders, leading 100+ projects, documenting projects from initial concept to final, polished deliverable.


Certified Product Owner Scrum Profession

May 2023

Six Sigma Global Institute - SSGI

Electronics Engineering & AutoCad

4 Years

Dekalb Technical Institute, Clarkston, GA

Professional Experience

IT Project Manager & Business Analyst

2023 - Present

MRCC Solutions, Atlanta, GA-Remote | Contract

Systems/Tools: D365 CRM, Business Central, SQL, Lucid Chart and Azure DevOps

  • Produced current state and future state mapping using Lucid Chart for projects related to business processes and programs.
  • Determined several risks and dependencies addressing them with the development team.
  • Facilitated meetings with stakeholders and development teams to gather requirements.
  • Generated program process workflows and business rules for several integrations with DocuSign and Business Central.
  • Created user stories and acceptance criteria for customer application that increased data integrity by 65%.
  • Accountable for vision to delivery, using story refinement, Sprint execution in Azure DevOps for cross-functional teams and business units.

Senior IT Business Analyst & Project Manager

2022 - 2023

Insight Global, Austin, TX-Remote | Contract

Systems/Tools: Informatica, Collibra, Remedy, Toad, Tableau, JIRA, and MS SQL

  • Pinpointed over 500 databases that required server updates and configuration.
  • Repaired 75% SQL and Oracle databases with new listeners from the assigned architects.
  • Investigated over 200 incomplete operations level agreements using Collibra.
  • Researched database status using Toad, Remedy, MS SQL Server, Tableau and Informatica for retirement.
  • Managed projects for data setup, testing and harvesting within JIRA and Confluence.

Senior Business Analyst/Business Analyst III

2021 - 2022

Cox Communications, Atlanta, GA-Remote

Systems/Tools: Salesforce CPQ /EDP, JIRA, Tableau, Visio, and Excel

  • Drove 10% quarterly increase in adoption across multiple teams and platforms in Salesforce.
  • Analyzed key aspects of the business to evaluate factors that drove real results.
  • Facilitated creation, refinement, and appropriate delegation of business requirements utilizing agile or Business Process and Analysis (BPA) methodologies.
  • Translated and evaluated business objectives to define system requirements.
  • Cultivated relationships and trust among the team, key stakeholders, and senior management.

Senior IT Business Systems Analyst


Diversant, LLC, New Braunfels, TX-Remote | Contract

Systems/Tools: MS Dynamics, SQL, Smartsheet, and Azure DevOps

  • Translated processes into current state and future state mapping for the system solutions.
  • Examined and mapped 300+ fields for system-to-system migration and language translation.
  • Worked at ground level with key business units to identify and resolve process issues.
  • Defined requirements for developers and communicated clearly to the technical team and stakeholders.

Senior IT Business Systems Analyst


SafeGuard Products International, Atlanta, GA

Systems/Tools: D365, Azure DevOps, SQL/PostgreSQL, Smartsheet, and JIRA

  • Wrote 100+ user stories and process flow while recommending solutions and documenting detailed business and technical requirements.
  • Collaborated dynamically with multiple internal/external stakeholders to coordinate and gather requirements for reporting or project-related tasks.
  • Liaised between IT and other functional departments on clients' behalf.
  • Together with the appropriate application team’s, manage the full vision of product to delivery.
  • Lead initiatives, monitored work outcomes, delivered training, and acted as a mentor for other BA’s.

Professional Experience Continued...

Senior IT Business Systems Analyst


Protective Life Corporation, Birmingham, AL

Systems/Tools: MS Dynamics, Azure DevOps, and

  • Configured both Sandbox and Dev environments in environment connecting the API with Microsoft Dynamics.
  • Added over 30 fields, customer and out of the box in the 3rd party vendor environment while working with the vendor to complete the integration.
  • Tested the changes and documented the integration with training material for the sales and development teams.
  • Performed System Analysis, managing setup, user training, and process improvements.
  • Interviewed stakeholders and business owners to gather requirement features.

Senior IT Business Analyst


The Stonehill Group, Atlanta, GA

System/Tools: SAAS, Salesforce, and FTP Data Importer

  • Developed an esthetically pleasing landing page using Front-End develop or code (HTML, CSS, and JavaScript).
  • Connected the FTP functionality to the landing page along with adding the page to the site menu.
  • Facilitated UAT and demos with internal stakeholders.
  • Led 10+ development teams and 5 departmental team projects as Scrum Master.

IT Business & Quality Assurance Analyst

2017 - 2019

Firstkey Homes, Marietta, GA

System/Tools: D365, Salesforce, Yardi, JIRA, Zoho, SQL, and PowerBI

  • Evaluated the survey process in BirdEye and configured the environment to connect to Yardi.
  • Tested and delivered the solution to the marketing team with training documentation.
  • Inspected the current utility move-in/out process with the department manager and team.
  • Collaborated with the development teams of both Salesforce and Yardi to facilitate the API Integration.
  • Designed the workflows, and business rules with active directory integration in Zoho CRM.
  • Initiated a BPO process with Great Lakes, and Credit Suisse with system events for order to cash.

IT Business & Quality Assurance Analyst

2017 - 2018

BC Forward/FirstKey Homes, Marietta, GA | Contract

System/Tools: D365, Salesforce, Yardi, JIRA, Zoho, SQL, and PowerBI

  • Produced current and future state mapping of processes for tenant acquisition and contract approval.
  • Written user stories, acceptance criteria, test cases, and technical documents for the MS CRM to Yardi integration.
  • Revealed the application fields, values and system events required for the integration with Salesforce.
  • Acting liaison and point of contact between multiple development teams to maintain cohesiveness.
  • Minimized the sales acquisition time to closing by 30%.

IT Quality Assurance Analyst

2017 - 2018

The Stonehill Group, Atlanta, GA

Systems/Tools: SAAS, Salesforce, and FTP Data Importer

  • Identified over 20 errors of penetration that required security for PII and firewall integration.
  • Created current state and future state documentation with UML diagrams for process improvement management.
  • Minimizing downtime to 75% by repairing the FTP import functionality to identify and categorize orphan files that need attention.
  • Created a product support document to provide the internal and external users direction on how to repair these issues when arise.

Ongoing Services Manager

2014 - 2017

MemberSuite, Inc., Atlanta, Ga

Systems/Tools: SAAS, SQL, and JIRA

  • Established custom fields and SQL ad hoc reports upon customer’s request.
  • Teamed up with the development team to customize portals for end-users.
  • Initiated over 100 custom fields for API integration and development.
  • Imported 200+ customers on behalf of the customer’s organization.
  • Onboarded 300+ existing customers and all new customers with rate negotiation for payment processing integration.
  • Increased business revenue in the first 3 months to 3.5 million dollars a month.

Specialty Support Advisor, Product Owner

2002 - 2014, Atlanta, Ga

Systems/Tools: DMS, CMS, Salesforce, MS Dynamics, and DNS & Binds

  • Converted a manual process using a 3rd party integration that decreased the creation time by 75%.
  • Managed the relationship with the vendor when it came to billing and troubleshooting.
  • Moved over 30,000 phone numbers to a new call tracking vendor with minimal downtime for the customer.
  • Identified the risks, improved the process, and provided new features for our customers within 90-day project window.
  • Trained over 50 sales persons and over 300 customers on a new 3rd party integrated product.
  • Onboarded over 300 customers once the POC was finalized and implemented for all customers.

Systems & Tools

In the IT domain I have had the priviledge of working in many systems to provide user and process functionality and innovation. The tools that were used to complete and/or manage the projects are just as vital to delivering quality and efficiency through the project.


As a user, administrator, and integration analyst. An example project with Salesforce required a utilities activation request from Salesforce to Yardi to request vendor assistance and document activation and deactivation. The companies were, Firstkey Homes, and Cox Communication.

Microsoft Dynamics 365 CRM

As a user, administrator, and integration analyst. An example project with MS-D365 required an integration with a 3rd party company so that Sales can manage their follow-ups, and communications between clients to manage customer experience. The companies were, Firstkey Homes, Protective Life, Safeguard Products, and Rush Enterprises.

Atlassian: JIRA/Confluence

As a user, administrator, and project manager/scrum master. I had the responsibility of creating workflows, user stories, acceptance criteria, and documentation. The companies were Firstkey Homes, Safeguard PRoducts, MemberSuite, and Charles Schwab.


As a integration and quality analyst, verifying the data has moved through all stages of the business process is key to system integrity and validation for all companies. I had the opportunity with PostgreSQL to assist training a team of 8 BA's on how to create queries.

Lucid Charts, Visio, and PowerPoint

As a Business Analyst when writing requirements that contain system loops from data point to data point diagrams are used to map the process from end to end. As an example I used PowerPoint for meetings and also to build out a prototype on function, feature, and UI so that the offshore team would understand the functionality change within the systems. All companies required this skill.

Graphs and Reporting

As a project manager/scrum master, I was responsible for creating reports for project milestones, release notes, data visualization reports, and dashboards for user management. I especially used these skills and tools like Tableau, PowerBI, and Excel Pivot Tables with Cox Communications, Firstkey Homes, and Charles Schwab.


If you would like to know more about my experience or contact me for freelance opportunities, please feel free to submit a contact request or call me on the number provided below.


Metropolitan Atlanta, Atlanta, GA 30339